Reference

Privacy Policy Data Protection

We collect, store and process your account information to verify your identity, process bKash, Nagad and Rocket transactions, and maintain secure access to your wallet. This policy explains what data we hold, how we use it, and your rights to request changes or deletion.

Account VerificationWallet SecurityData Access RightsContact Privacy Team
Bhaggo App Privacy Policy Data Protection
PRIVACY CONTACT

How to Reach Our Privacy Team

If you want to request your data, update account details or ask how we process information, reach us through live chat, email or phone. Our privacy support handles data access requests, correction requests and account deletion queries for Bangladesh users.

Team online

Live Chat

Open the chat bubble in your account dashboard or on this site — fastest route for data access questions, correction requests and policy clarifications during support hours.

Email Support

Send your full name, registered mobile number and request details to our privacy inbox — we respond within 48 hours with next steps for data requests or policy questions.

Phone Line

Call the number listed in your account settings — speak directly to our privacy team about account data, verification records or how we handle bKash, Nagad, Rocket transaction logs.

DATA PRACTICES

How We Handle Your Information

We encrypt your account credentials and payment details in transit and at rest. Session cookies keep you logged in without storing your password in the browser. We verify withdrawal requests with OTP codes sent to your registered mobile to prevent unauthorised access. Device fingerprints and login history help us flag unusual activity without storing personally identifiable browsing behaviour.

Encryption Standards

Account passwords, bKash mobile numbers and withdrawal PINs are hashed and salted — we cannot read them in plain text even if our database is accessed, only verify matches during login.

Cookie Use

Session cookies store your login token so you stay signed in across the lobby, live tables and sportsbook. Functional cookies remember language and display preferences without tracking your browsing outside our site.

Withdrawal Verification

When you request a Nagad or Rocket payout, we send an OTP to your registered mobile and match it against your account records before releasing funds — this step prevents unauthorised withdrawal attempts.

Data Retention

Account transaction logs are kept for financial compliance periods, then anonymised by removing your name and mobile number while retaining aggregate deposit and withdrawal totals for internal reporting only.

Privacy Policy Questions

We collect your mobile number, date of birth, preferred language and payment method details during registration. Your bKash, Nagad or Rocket account number is stored to match deposits to your wallet.

Yes — contact our privacy team through live chat or email with your registered mobile number. We send a data export within seven business days covering account records, transaction history and login timestamps.

We share transaction details with payment partners only to process deposits and withdrawals. We do not sell your wallet information, mobile number or account history to advertising networks or third-party data brokers.

Request account deletion through live chat or email. We close your account within 48 hours and anonymise transaction records after the financial retention period required by record-keeping standards expires.

Session cookies keep you logged in; functional cookies store language and display settings. You can disable non-essential cookies in your browser, but session cookies are required for account access and wallet operations.

We post updates on this page with a revision date at the top. Major changes that affect how we process your data are announced via email to your registered address or a notice in your account dashboard.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.